Frequently Asked Questions

How does WiseTravel help me save money on flights?

We negotiate better deals by leveraging our industry connections and bulk purchasing power. When you share your current flight price with us, we search for the same route at lower rates through our network. The difference between your original price and our negotiated rate is split between savings for you and our service fee.

What information do I need to provide to get started?

You'll need to provide your departure city, arrival city, desired travel dates, current price you've found, and where you saw that price (website/source). This helps us accurately compare prices and find better deals for your specific route.

How long does it take to find a better deal?

Typically, we can find and verify better deals within 24-48 hours. However, the exact time may vary depending on the route, season, and current market conditions. We'll keep you updated throughout the process.

What happens after you find a better price?

We'll contact you with the new price, including our service fee. If you accept the offer, you can proceed with the payment, and we'll handle the ticket booking process for you. You'll receive all booking confirmations and travel documents directly.

Is my payment secure?

Yes, we use industry-standard encryption and secure payment processors. We accept major credit cards, PayPal, and other secure payment methods. Your financial information is never stored on our servers.

What if you can't find a better price?

If we can't find a better price than what you've found, there's no obligation or fee. We only charge when we successfully find you a better deal and you choose to proceed with the booking.

Do you handle group bookings?

Yes, we handle both individual and group bookings. For group bookings (typically 10 or more passengers), we may be able to negotiate even better rates and should be contacted directly for a custom quote.

What happens if I need to change or cancel my flight?

Changes and cancellations are subject to the airline's policies. However, as your booking agent, we'll assist you throughout the process and help you understand your options and any associated fees.