Terms & Conditions

Please read these terms carefully before using our services.

Last updated: 13 March 2026

1. About Us

WiseTravel Technology Limited ("WiseTravel", "we", "us", or "our") is a travel technology company incorporated in Hong Kong SAR (Company No. 79125922) with a registered office in Hong Kong. We also operate through our UK entity, WiseTravel Technology Limited (Company No. 17053275), registered in England and Wales, and our technology centre, Changsha Bumeng Technology Co., Ltd. (USCC: 91430103MAE8AC8Q04), in Changsha, China.

These Terms & Conditions ("Terms") govern your access to and use of the WiseTravel website at wise-travel.com and all related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Definitions

  • "Booking" means any flight reservation or ancillary service (baggage, seat selection, etc.) purchased through the Service.
  • "Customer" or "you" means any individual or entity accessing or using the Service.
  • "Supplier" means the airline, hotel, or other travel service provider fulfilling the booking.
  • "Platform" means the WiseTravel website and any associated applications.

3. Our Role

WiseTravel acts as an intermediary between you and travel Suppliers. We facilitate the search, comparison, and booking of travel services. The contract for the travel service itself is between you and the Supplier. We are not a carrier, airline, or hotel operator.

While we strive to display accurate and up-to-date information, flight schedules, availability, and prices are provided by Suppliers and may change without notice.

4. Eligibility

You must be at least 18 years of age to make a Booking through the Service. By placing a Booking, you confirm that:

  • You are legally capable of entering into binding contracts.
  • All information you provide is accurate, current, and complete.
  • You have the authority to make the Booking on behalf of all passengers listed.

5. Account Registration

You may use the Service as a guest or create a registered account. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify us immediately at support@wise-travel.com if you suspect unauthorised access.

6. Bookings and Payments

6.1 Booking Process

When you submit a Booking, you are making an offer to purchase the selected travel service at the displayed price. A Booking is confirmed only when you receive a confirmation email from us with your order number and booking reference.

6.2 Pricing

All prices are displayed in your selected currency and include applicable taxes and fees unless stated otherwise. Prices may fluctuate due to real-time changes from Suppliers. The final price is the amount confirmed at checkout.

6.3 Payment

Payment is processed securely through our third-party payment provider. By submitting payment, you authorise us to charge the total amount shown at checkout. All transactions are processed in the currency displayed at the time of payment.

6.4 Service Fees

WiseTravel may charge a service fee for facilitating your Booking. Any applicable service fees are included in the total price displayed before you confirm your purchase.

7. Cancellations, Changes, and Refunds

7.1 Cancellation by You

Cancellation and change policies depend on the fare conditions set by the Supplier. If your ticket is refundable or changeable, you may request a cancellation or change through your order page. Refund amounts are determined by the Supplier's policy, and WiseTravel's service fee may be non-refundable.

7.2 Cancellation by Supplier

If a Supplier cancels your flight or changes it significantly, we will notify you by email and assist you in obtaining a refund or rebooking where possible. WiseTravel is not liable for cancellations or schedule changes made by Suppliers.

7.3 Refund Processing

Refunds are processed back to the original payment method. Processing times depend on your payment provider and may take up to 14 business days.

8. Passenger Responsibilities

You are responsible for:

  • Ensuring all passenger details (names, dates of birth, passport/identity document numbers) are accurate and match travel documents exactly.
  • Holding valid travel documents (passports, visas, health certificates) required for your itinerary.
  • Arriving at the airport in time for check-in and boarding.
  • Complying with the Supplier's terms of carriage and conditions.

WiseTravel is not responsible for denied boarding, entry refusal, or penalties resulting from incorrect passenger information or inadequate travel documents.

9. Limitation of Liability

To the fullest extent permitted by law:

  • WiseTravel's total liability for any claim arising out of or related to the Service shall not exceed the amount paid by you for the specific Booking giving rise to the claim.
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages.
  • We are not liable for acts, errors, omissions, representations, or breaches by any Supplier.
  • We are not liable for delays, cancellations, overbooking, strikes, force majeure events, or other circumstances beyond our reasonable control.

10. Intellectual Property

All content on the Platform, including text, graphics, logos, images, software, and design, is the property of WiseTravel or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

11. Prohibited Conduct

You agree not to:

  • Use the Service for any unlawful or fraudulent purpose.
  • Interfere with or disrupt the Platform's operation or security.
  • Use automated tools to scrape, crawl, or extract data from the Platform.
  • Impersonate any person or misrepresent your affiliation with any entity.
  • Submit false or misleading information.

12. Third-Party Links and Services

The Platform may contain links to third-party websites or services. We do not control and are not responsible for the content, privacy practices, or availability of those third-party services. Your use of third-party services is at your own risk and subject to their terms.

13. Data Protection

Your personal data is processed in accordance with our Privacy Policy, which forms part of these Terms. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

14. Modifications to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong SAR.

For customers in the European Economic Area (EEA) or the United Kingdom, nothing in these Terms affects your statutory rights under applicable consumer protection legislation.

16. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact Us

If you have any questions about these Terms, please contact us:

  • Email: support@wise-travel.com
  • Company: WiseTravel Technology Limited
  • Hong Kong Office: Room A, 7/F, 721 Star House, 3 Salisbury Road, Tsim Sha Tsui, Hong Kong
  • UK Office: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom